Responsible Gaming

Responsible gaming is the practice of engaging with gambling entertainment in a conscious, controlled, and informed manner. At fatbetz.com, we are committed to promoting healthy gaming habits and supporting players in maintaining control. Our goal is to foster a safe environment and provide assistance to anyone who needs guidance or support regarding their gambling activities.

Risk Awareness

OBSERVE: Gambling may lead to problems if not approached responsibly. According to Australian regulatory standards and industry best practice, operators must inform players about the potential risks of excessive gambling.

EXPAND: Recognising early signs of unhealthy gambling behaviour enables timely intervention and prevention of harm. This includes being vigilant for patterns that may suggest loss of control or escalating risk. Below are some signs of potential gambling addiction:

Frequently increasing bet amounts to achieve the same excitement or to recover losses
Ignoring work, studies, or family obligations due to time spent gambling
Thinking about gambling even when not playing (preoccupation)
Borrowing money or selling possessions to finance gambling activities
Feeling restless or irritable when trying to cut down or stop playing
Continuing to gamble despite negative consequences

Self-Assessment Test

Consider the following statements to evaluate your gambling behaviour. Answering "Yes" to several may indicate a risk of problem gambling:

Do you spend more money or time on gambling than you intend?
Have you tried unsuccessfully to cut back or stop gambling?
Do you gamble to escape worries or problems?
Do you feel guilty or anxious after gambling?
Has gambling caused financial issues or strained relationships?

REFLECT: If you recognize any of these signs, we encourage seeking support or using the responsible gaming tools available at fatbetz.com.

Limits & Tools

OBSERVE: Under Australian law and industry codes, operators must empower players to control their gambling through available limit-setting functionalities.

EXPAND: At fatbetz.com, players can manage their activity by setting deposit and session limits, as well as activating temporary breaks. These features help reduce the risk of harmful gambling behaviour.

Setting Deposit Limits

Access Your Account: Log in to your account at fatbetz.com and visit the "Responsible Gaming" or "Account Settings" section.
Choose Limit Type: Select between daily, weekly, or monthly deposit limits according to your preferences and financial situation.
Enter Limit: Input the maximum amount you wish to be able to deposit during your chosen timeframe. Confirm your selection to activate the restriction.
Modification: Reducing your limit will take effect immediately; increases require at least 24 hours before being applied, in accordance with AU regulatory requirements.

Time Limits and Breaks ("Time-Out")

Activate session timers within your personal account to set maximum playing durations per session.
Choose to take a "Time-Out," allowing you to suspend access to your account for a period between 24 and 72 hours. This function is accessible under "Responsible Gaming" settings and is immediately effective after confirmation.
All limit and time management tools are provided pursuant to Australian legislative mandates for player protection.

REFLECT: Using these tools is considered a best practice for maintaining control and ensuring gambling remains a recreational activity.

Self-Exclusion

OBSERVE: Self-exclusion is a legally mandated harm minimisation measure under Australian gambling law. Players must be provided with the ability to limit or block access to their accounts on a temporary or permanent basis.

EXPAND: If you believe you are at risk, fatbetz.com offers a straightforward self-exclusion process with clearly defined rights and obligations.

Locate Self-Exclusion: Log in to your account and navigate to the "Responsible Gaming" section. Select "Self-Exclusion."
Choose Duration: You may select a temporary exclusion period (e.g., 6 months, 12 months) or permanent (lifetime) exclusion, compliant with AU best practice guidelines (all timeframes available through 2025).
Confirmation: Follow the on-screen instructions to confirm your decision. For assistance, contact our support team (see "Contact & Feedback" section below).
Consequences: Once enacted, you will be unable to log in or access any gaming features during the exclusion period. Requests for withdrawal of remaining balances are assessed on a case-by-case basis, subject to compliance with AU Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Refund terms apply to any positive balances at the time of exclusion, in line with legal and regulatory requirements.
Support Contacts: If you encounter difficulties or wish to discuss your self-exclusion options further, our responsible gaming team can provide individual guidance and procedural support.

REFLECT: Self-exclusion is a protective measure for those seeking to regain control. fatbetz.com ensures all such requests are processed confidentially and without prejudice, in accordance with Australian law.

Regional Compliance Note: Self-exclusion through fatbetz.com is in full compliance with Australian national and state-level regulations on responsible gambling, as well as associated enforcement obligations for online operators.

Support Resources

OBSERVE: Providing access to independent professional support is both a regulatory requirement and an ethical obligation for licensed operators.

GAMCARE (gamcare.org.uk): Offers confidential advice and emotional support for those impacted by gambling. 24/7 phone service: 1800 858 858 (Australia). Email and live chat available.
Gamblers Anonymous Australia (gaaustralia.org.au): Peer-support group facilitating meetings across Australia. Provides support for individuals and families affected by gambling.
Gambling Help Online (gamblinghelponline.org.au): National Australian service offering free advice, counseling, and live chat. Helpline: 1800 858 858.
Gambling Therapy (gamblingtherapy.org): International support with multilingual advice, online forums, and web-based self-help tools for affected individuals and families.
Lifeline Australia (lifeline.org.au): Crisis support, counseling, and suicide prevention (phone: 13 11 14).

Each organization provides free or low-cost confidential support, self-help resources, and referral services to help manage gambling-related issues.

Help for Family

OBSERVE: Family members and friends often play a critical role in recognizing and addressing problem gambling.

EXPAND: Effective support relies on open, empathetic dialogue and access to appropriate resources.

How to Support a Loved One

Approach conversations with understanding and without judgment. Express concern based on observed behaviour, not assumptions.
Encourage open discussion and offer to assist in seeking professional or peer support.
Share information about self-exclusion and limit tools available at fatbetz.com.

Resources for Family and Friends

GAMCARE Family Support: Forums, live chat, and advice specifically for family members and friends.
Gambling Help Online - Support Someone: Dedicated help and forums for those supporting individuals with gambling problems.
Contacting a qualified psychotherapist or counselor may be appropriate for those struggling to cope with a loved one's gambling behaviour.
In emergencies, call Lifeline (13 11 14) or Gambling Help Online (1800 858 858) for immediate, confidential advice.

REFLECT: Early intervention and mutual support can significantly reduce harm and facilitate recovery for all affected parties.

Operator's Commitment

OBSERVE: As required by AU regulations and industry codes, fatbetz.com is obligated to monitor player activity for signs of harm and conduct risk checks systematically.

EXPAND: We employ a combination of technological and human oversight to identify questionable patterns and provide proactive assistance:

Behavioural Analysis: Automated systems monitor activity for indicators such as sudden increases in betting, prolonged sessions, or large financial transfers.
Warning Messages: If risk behaviours are detected, tailored pop-up warnings and information on responsible gambling tools will be displayed within the personal account area.
Contact Initiation: Our responsible gaming team may reach out via registered e-mail if significant risk patterns are observed or sustained losses indicate potential harm. Such contact will be guided by Australian privacy and data protection laws.
Escalation: If a player fails to respond to repeated warnings or displays extreme risk, temporary suspension or mandatory cooling-off measures can be enacted for player protection.

REFLECT: fatbetz.com is legally and ethically committed to fostering a safe gambling environment while respecting user autonomy and privacy.

Updates

OBSERVE: Ensuring that players are promptly notified of any material changes to responsible gaming policies is an integral regulatory requirement in Australia.

Players will be notified of changes to this responsible gaming page via registered e-mail and prominent website banners within 7 days of any update.
All updates are reviewed and approved by the responsible gaming officer to ensure continued legal compliance.
Last updated: 15 January 2025

Contact & Feedback

OBSERVE: Under AU law and best practice, players must have direct access to a responsible gaming contact channel for support, feedback, or self-control requests.

E-mail: [email protected] (for responsible gaming enquiries and requests, managed by the responsible gaming team)
Contact Form: Available via the contact page; select "Responsible Gaming" as the subject for direct routing

For urgent assistance relating to self-exclusion, limit changes, or support, please specify your request in your e-mail or form submission. All correspondence will be treated confidentially by our team in accordance with AU privacy law.

If you require further information regarding our responsible gaming policies or procedures, please consult our official website or request additional details from the support team led by our responsible gaming officer.